Delivery Schedule
Most orders are delivered Monday–Friday between 8:30 am – 6:00 pm. Certain services may offer timed or Saturday delivery at an additional cost.
Dispatch Times
Most orders are processed Monday–Friday. We do not dispatch or handle orders on weekends or UK bank holidays.
Delivery Times
Quoted times are on average accurate in most cases but not guaranteed. External factors such as weather conditions, courier strikes, or depot errors can cause delays beyond our control. We work closely with couriers including Royal Mail & APC 2010 Distribution.
Proof of Delivery – Photo & GPS Evidence
Most couriers now confirm delivery using timestamped photos, GPS data, or digital signatures. Once confirmed at your address, mailbox, or safe place, responsibility transfers to you. If a package is missing after valid courier proof, it is considered theft after delivery and we cannot offer a refund or replacement. Please report such incidents to the police for a crime reference number and contact your card provider. We will provide courier evidence and notify the courier to update their security records.
Safe Place Deliveries
If you ask for a parcel to be left in a safe spot or with a neighbour, liability shifts once the courier confirms delivery there. For expensive items, choose signed-for or collection-point services.
Failed Deliveries
In the event that no recipient is present to accept the parcel, couriers will typically attempt re-delivery or retain the item at a local depot for 3–5 days. To prevent the parcel from being returned, please arrange an alternative delivery promptly. If parcels are returned to our facility because of missed or refused deliveries, the courier's return fee will apply. Payment of this fee is required prior to processing any refund or arranging re-delivery.
Address Amendments
Once dispatched, address changes must be requested through Golo Golf to maintain courier security. Direct changes made with the courier may not be authorised and can lead to delays or additional fees, which remain your responsibility.
Electric Trolleys & Battery Shipments
Transport regulations may result in additional surcharges or restrictions for deliveries of lithium or lead-acid batteries outside the UK. If this applies to your order, we will get in touch to ask if you want to: (1) accept the extra charge, (2) remove the item from your order, or (3) cancel the order altogether.
Loss, Theft or Damage in Transit
Inspect parcels upon arrival. If damaged, refuse delivery or sign as “Goods Damaged.” Report missing or damaged shipments within 7 days of the expected delivery date; late claims may not be recoverable.
Polite Notice
Delivery times are estimates, not guarantees. We always aim to meet the quoted service speed, but unforeseen courier delays or missed delivery attempts can occur. We appreciate your understanding and will support you in resolving any issue as quickly as possible. |
